BMW NA needs new management....or something!

[roadracer516]

As posted at bmwboard.com, I have a major problem with all four of my brake calipers rusting! I have been writing BMW NA for 3 weeks now with NO response at all. My local BMW dealer and the local district manager said it was not a warranty issue and that it was the fault of the owner. Needless to say, I was shocked at that answer, I have never had rusting calipers on any of my cars and I lived ON the beach for 7 years to boot!

If anyone has this problem as well, you can try to email them. I figure the more they hear it is a problem, the better chance we have of them doing something about it!

See this thread for all the responses and other 01 330i owners with the same problem.

http://www.bmwboard.com/forum/topic.asp?TOPIC_ID=3389

Any ideas are welcome, I am appalled at the lack of personal service from a company such as BMW!

[Davester]

Welcome to the BMW club... BMWNA doesn't give a shit. Plain and simple. I won't even rehash my most recent experience, but bottom line is that I've spent over $100k cash on new BMW purchases in the last two years and they could care less if you get screwed. This is absolutely my last BMW (unless they get bought out). Thanks to BMWNA I get sick everytime I look at the roundel on my car. Just a bunch of arrogant pinheads working in that organization who think they're immune from having to treat people fairly. Well, maybe that's how they do it in Germany, but this is the United States and they're gonna have to learn something about customer relations before they earn themselves a well deserved reputation for being thieves.

One case in point: the 2003 330i was in production for 2 months when they announced the performance package. Now you tell me: Is a brand new 2003 330i (fully loaded, I mean every damn thing) going to hold it's value very long when 2003 330is produced just two months later can have the performance package? Absolutely not... so that MSRP I was forced to pay for being on the "list" for the very first 2003 production run was outright theft when they knew damn well they were going to announce the PP just two months after they shipped me my car. Who's heard of a car company starting a model year and then, with no prior press releases, upping the performance of that model just 2 months after the start. Net result is that in the year 2003 -- you might have paid MSRP for a top of the line 2003 for the first 2 months of the production, only to be blindsided by BMW's *NEW* top of the line 2003. I guess they decided that stealing money from the first two months of customers didn't matter. Well, it sure as hell mattered to them, and me, and as I stated to them in my letter, there are quality alternatives among their growing list of competitors.
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Fairlane (http://www.ford-wiki.com/wiki/Ford_Fairlane)

[tee51397]

I second the fact that BMW NA STINKS. They really do not give a darn about customers. I love my BMW but thanks to their apathetic customer service I too will never buy another one!